🐝 Payment & Shipping 🐝

Local Payment & Shipping

Payment

  • We accept payment plan, please scroll below for more information
  • We do not accept Cash on delivery
  • Mode of payment that we accept are credit cards, Paynow or Paylah! to UEN 202131982W (Paynow / Paylah preferred)
    UEN
Shipping

Door to Door Delivery

  • Order above S$100 are entitled to free local shipping
  • A courier fee of S$5 flat rate is applicable for close boxes below S$100
  • We use private courier to deliver your crystals. There is no tracking number, but we are able to check with them directly
  • Please allow 2 – 4 working days counting from the next day when you receive an email or sms from us that your parcel has been shipped

Normal Postage

  • Order for small items (eg. accessories, small carvings) or below 200g has the option to opt for normal postage
  • A courier fee of S$2 flat rate is applicable for normal postage
  • We will be using SingPost to deliver your crystals
  • There is no tracking number, we are not responsible for any lost or delayed mail

Self Collection

  • There is no minimum amount or additional cost for self collection
  • Self collection point is at Woodlands Vista Point, 548 Woodlands Drive 44, s730548
  • You are able to collect your order from Monday to Sunday, 11am – 8pm daily
  • You will receive an email or sms from us when it’s ready for pick up, full details will be provided as well
  • Self collection are valid for 1 month and it will be returned to us. Please send us a DM on Instagram (@twoofusco) if you would like to extend or change shipping mode
    To get there
    1. Get to Woodlands MRT, Red Line NS9
    2. Walk to Woodlands Bus Interchange
    3. Take Bus 900 and alight at the 5th stops – Blk 550 (46651)
    4. Walk straight and you will see the shopping mall

    International Payment & Shipping

    Payment

    • The shop charges in Singapore Dollar (SGD)
    • A 4.4% + S$0.80 fee is applicable to all PayPal transactions
    • Please select “PayPal (International)” during checkout and send us a DM on Instagram (@twoofusco) with your order number and PayPal email address

    Shipping

    • All international shipping will have a tracking number provided to you.
    • We ship to most countries in the world, with the exception of countries where we are prohibited from shipping based on international agreements and shipping restrictions.
    • Shipping costs for your order will be calculated when invoice is sent. Your shipping cost depends on your shipping address / destination and the weight of your order. We promise to keep shipping costs as low as possible
    • We are not responsible for any lost or delayed mail after we shipped out your parcel with tracking number provided to you
    • Please note that sometimes there can be additional costs (customs, duties, taxes, VAT) due upon delivery. This is out of our control and unfortunately we can not know or foresee what additional charges may be due upon delivery. Please note that should there be an additional fees at the door, they are your responsibility to pay. If you do not pay them then your parcel will not be delivered to you
    • International shipping depends on your shipping address / destination and the weight
      Shipping cost starts from
      • S$11.80 to Arab Emirates, Australia, United States
      • S$5.80 to Malaysia
      • S$8.80 to Taiwan

    If you’re unsure of your shipping cost, please send us a message through the live chat (bottom right of the website) or DM on Instagram (@twoofusco)

    Payment Plan

    • Payment plans are available for items above S$70 with no interest and hidden fees
    • A 25% non-refundable deposit is required to hold the item(s), with the remaining 75% paid within 3 months. If you need more time, please let us know
    • For local buyers, we only accept PayNow or PayLah! for payment mode
    • For international buyers, please note there will be a 4.4% + S$0.80 fee applies to each PayPal transactions
    • The item will only be shipped out after full payment has been received
    • Please send us a DM on Instagram (@twoofusco) if you're opting for payment plan

    Open Box

    • There is no minimum amount, restrictions, or additional cost to opt for open box.
    • You can combine open boxes with different sales.
    • Although there is no time limits on how long you can leave your open box with us, we will send you a reminder once a while as we do not want you to forget your order.
    • If you have paid shipping fee and decided to opt for open box, please send us a DM on Instagram (@twoofusco) with your name and order number.
    • Please select “Open Box” during checkout if you wish to use this option.

    If you wish to close your open box, please send us a DM on Instagram (@twoofusco) with your name and order number.

    • For international buyers, shipping costs for your order will be calculated upon closing your open box. Your shipping cost depends on your shipping address / destination and the weight of your order.
    • For local buyers, a payment for courier fee of S$5 flat rate is apply if your open box did not hit free local shipping (order above S$100).